Advanced Response Marketing

ARM would like to thank Southwest Publishing for going 'above and beyond" in mailing the 1.2 million letter packages for our client FACS / Stern's.
Although SWP did not receive the artwork until the afternoon of Monday, 2/26, your employees were able to print envelopes, letterheads and coupons in a timely manner that allowed you to laser personalize, bowe/trim, insert and BMC ship all 1.2 million pieces on Friday, 3/2. That's only 4 business days!
I would personally like to acknowledge Ben, the gentleman in Pre-Press, and your DataProcessing staff for their assistance. Without their diligence to details, this mailing probably would not have been completed in such a short period of time.
Thanks again, Southwest Publishing, for your proficient management of this campaign.

Lynne Pritchard, Production Manager, ARM

Covenant House

Just a note to thank you and everyone at Southwest Publishing for going above and beyond the call of duty to help us when our most important mailing was in jeopardy.

I know picking up a job in midstream is not a vender's dream, but your calm, firm leadership and the dedication of everyone at Southwest helped us help a lot of needy kids at our most important fundraising time of the year.

I've found every job with Southwest to be a good experience, and I look forward to many more successful campaigns in the future. Thanks again for everything.

Tom Manning, Covenant House

The Richard Norman Company

Now that Election Day has arrived, and I find myself finally able to take a deep breath. I want to thank you once again for your assistance during my "time of need".
You and Southwest Publishing are two entities that I know I can always count on when challenging projects arise. Our recent project, 45,000 direct mail pieces for the Baker Campaign in Illinois, is a prime example of the exceptional work that Southwest Publishing provides at a moment's notice, without being properly apprised of all aspects of the job.
Together we were able to coordinate the creation of a letter mailing to 45,000 constitutents from art to final posting at a sectional facility in northern Illinois, within the span of 3 days; and I might add without a flaw.
More importantly, the project was undertaken with the highest level of professionalism and confidence, leaving me to tend to other pressing matters. I wasn't subject to negative feedback, nor was I warned that "prices would reflect the extra efforts". Your excellent service came at an agreed upon, and most cost effective price that did not waiver.
Thanks again for your efforts, and the efforts of everyone at the plant (particularly Frankie) for making the aforementioned project a complete success.
We, at the Richard Norman Company, as well as those at Welch, Norman & Coiey, look forward to a long and valued relationship with you and Southwest Publishing and Mailing Corporation.

John M. Clark, Director of Production, The Richard Norman Company

The Lukens Cook Company

I have used Southwest Publishing as a vendor for the last 4 years. They have provided production services to me on projects ranging from 20,000 pieces to 1,000,000 pieces and I have found their quality and service to be extraordinary.

The Lukens Cook Company maintains a client base that requires mail dates to be precise. Southwest Publishing has always been able meet the mail date that they promise. And their customer service is second to none. They provide an attention to detail as part of their everyday service that most other vendors would charge a premium to provide.

On the very rare occasion that there is a problem with a project at Southwest Publishing, they have always been able to resolve it in a manner acceptable to both me and my client.

In closing, let me say that there are very few vendors who provide a quality product at reasonable prices while providing excellent customer service... Southwest Publishing and Mailing is one of those vendors!

Randy Spradlin, Director of production, TLC